FAQ

Questions and answers

Everything hosts and guests usually ask us. Can’t find your answer? Call or e-mail us and a real person will reply.

General

What is Kukuva?

Kukuva is a shared photo album for events. Guests scan a QR code and add photos, videos and wishes from their own phones, and you can show them live on a TV or projector. Afterwards you keep everything. Kukuva is made in Cyprus by TKOCY LTD.

What kind of events is it for?

Any event where guests take photos: weddings, christenings, birthdays, company parties, conferences, graduations, anniversaries and family gatherings. See our ideas for each occasion.

How do I get help?

Call us on +357 25 253190, on our mobile +357 94 615466 or e-mail [email protected]. On the day of your event, the mobile is usually the quickest.

For guests

Do guests need to install an app or create an account?

No. Guests scan the QR code with their phone camera, or tap your link, and the album opens in their browser. There is no app to install and no sign-up. They can write their name with their photos, or leave it empty.

Does it work on iPhone and Android?

Yes, on any modern smartphone. iPhone HEIC photos, Live Photos, .mov videos and 4K video all work, as do ordinary photos and videos from Android phones. Guests don’t need to change any settings.

What if the venue’s Wi-Fi or signal is weak?

Kukuva uploads large files in parts. If the connection drops, the upload continues from where it stopped once the phone is back online. If your venue has guest Wi-Fi, print the network name next to your QR code to make uploads faster.

Can guests see and save the photos?

Yes. By default guests can browse the whole album, like their favourites and save photos to their phones. On Pro you can turn off guests’ downloads, make the album upload-only or protect it with a password.

Which languages do the guest pages speak?

English, Greek and Russian. You choose the language of your event, and every guest can switch to another one with a tap. The host dashboard is in English and Greek.

For hosts

How do I show the photos on a TV or projector?

Open your event’s live photo wall link in a browser on a smart TV, or on a laptop connected to a TV or projector, and go full screen. New photos appear within seconds. The wall is included in every package. Test it at the venue before the guests arrive. More about the wall.

Can I check photos before they appear?

On every package you can hide, rotate, caption or delete anything, and remove items from the wall, in a tap. Deleted items can be restored for 30 days. On Pro you can also approve every upload before it appears in the album or on the wall.

Can someone help me manage the album?

Yes. Invite co-hosts by e-mail, such as your partner, a parent, a friend or your event planner. They sign in with their own account and can help moderate the album and the wall. Co-hosts are included in every package.

How do I print the QR code?

Design your code in your colours, then print ready-made table cards or an A4 poster straight from Kukuva. You can leave your logo off the prints. You can also download the code alone for your invitations, menus or signs, or simply share the link.

How long can guests upload?

Uploads open at your event’s start time and stay open for 3 hours on Free, 9 days on Plus and 30 days on Pro. Set the start time to when your event really begins, for example the church ceremony.

Packages and payment

How much does Kukuva cost?

Free costs nothing and needs no card. Plus is €49 and Pro is €99 per event, plus 19 % VAT. You pay once for the event. There is no subscription and nothing renews. Compare the packages.

Can I start free and upgrade later?

Yes. Upgrade at any time, before or during your event, and you pay only the difference between the packages. Everything already in your album stays.

What counts as an upload, and what if we reach the limit?

Each photo, video or message a guest adds is one upload. Free includes 150, Plus 400 and Pro has no limit. If your event reaches its limit, upgrade and guests can carry on, paying only the difference. Guests are unlimited on every package.

How can I pay, and do I get an invoice?

Pay by card (including Apple Pay and Google Pay), PayPal or bank transfer. Every payment comes with an invoice that shows 19 % Cyprus VAT, which is useful for companies.

Privacy

Who can see my album?

Only people who have your QR code or link. Your album is not listed anywhere on Kukuva. On Pro you can add a password, make the album upload-only and approve every upload before it shows.

How long are photos kept, and what happens afterwards?

Your album is kept for 14 days on Free, 1 year on Plus and 2 years on Pro. We remind you before the storage time ends. After that the files are deleted from our servers, so download what you want to keep in time.

Where are the photos stored, and is location data removed?

Photos and videos are stored in the European Union with Cloudflare R2. GPS location data is removed from the photos guests see and download. Hosts can also turn on two-step sign-in for their account.

Your guests already have the cameras

Give them one QR code and keep every photo, video and wish from the day. Set up your event in five minutes.

Free to start. No card needed.